Siebel CRM Applications are built on a common architecture & allow you to implement business processes based on the standard functionality.
Types of Siebel enterprise application:
a) Employee Applications:
b) Customer Applications:
c) Partner Applications:
1. Siebel Sales: It is used by a company’s sales reps and manager to manage accounts, sales, opportunities and contacts.
2. Siebel Call Center: It is use by a company’s telesales & service representatives.
3. Siebel eSales: It is used by customer to purchase products over the web. Includes search & product comparison mechanisms and online ordering capabilities.
4. Siebel Partner Portal: It is used by a company’s partner to communicate, collaborate & conduct business with a web based interface
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